In order to be of better service, we have put together this list of frequently asked questions that will hopefully answer your questions. This list will continue to grow over time as new questions are asked. If your question is not on this list, go to our Contact UMC page, and use the online form to ask your question.
Q: Where are you located?
A: We are located in Woodinville Washington, which is a Northeast Seattle suburb, near SeaTac International Airport.
Q: Are your prototypes built differently from production? Do you use cheaper materials?
A: No, our prototypes use the same high quality production materials and processes.
Q: Do you change my Gerber files in order to build a prototype?
A: Except for minor manufacturing items, you get what you design. See Engineering/CAM Hints.
Q: Are you UL approved?
A: Yes, 94V-0
Q: Are you MIL SPEC 55110 approved?
A: No, but you can prototype with us because we use the same materials, specifications, and processes.
Q: Are you ISO 9002 certified?
A: Yes, we acquired certification in 1999
Q: To what acceptability standards do you build?
A: IPC-A-600 class I, II, or III
Q: What CAM software do you use?
A: We use Pentalogix to edit and view.
Q: What happens if I have a problem?
A: We are committed to your satisfaction. So much so, that if you are not taken care of fairly, you can direct an Email message to UMC General Manager, GJenkins@Universal-Mfg.com. Please write him if you have any ideas where we can improve.
Q: How long have you been in business?
A: We originally started in 1968.
Q: Can you build RF applications?
A: Yes, we stock several RF materials such as, Rogers Series 4000, Getek and Polyimide materials. All of the pricing is subject to change at any time without notice. We reserve the right to refuse any order at any time.
Q: What if I need to cancel my order?
A: Call your Sales Person immediately and follow up with a fax or email to confirm.
Orders already in process are subject to a cancellation fee. Ask your Sales Person for details.
Q: What are your office hours?
A: Monday to Friday 8 AM to 5 PM PST (closed on weekends, and closed on all major U.S.
holidays).
Q: Where can I find your Table of Contents
A: The entire web site is centered around our Contact Us page
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